When a building changes hands, IT breaks first.
Buyers plan for the licence, the staff and the census. Almost nobody plans for the fact that on closing day, the systems running the building still belong to the seller.
What we find on day one
Email and shared files live in a tenant the previous owner controls — and often still pays for, which means they can switch it off.
Clinical system administrator rights are registered to someone who left months ago, and the vendor won't transfer them without proof nobody has.
Firewalls, switches and access points are configured with credentials that walked out with the last IT company.
Nobody can say which software subscriptions are still being billed, to whom, or for how many people who no longer work there.
Backups are either not running or have never been tested, and no one discovers which until they're needed.
How we handle it
- Before closing
- We inventory what exists — systems, accounts, contracts, equipment and who actually controls each one — so you know what you're inheriting rather than discovering it later.
- At transition
- Email, files and clinical system access move into your control on a timeline that doesn't interrupt admissions or clinical documentation. Nothing stays dependent on the seller's goodwill.
- Cleanup
- Departed staff lose access. Duplicate and unused subscriptions get cancelled. The network gets credentials you own. This is usually where a meaningful amount of recurring cost disappears.
- Afterwards
- We keep supporting what we built. No handoff to a second vendor, no gap where nobody owns the problem.
The same applies to opening a new location, consolidating systems after an acquisition, or moving an office. Growth shouldn't mean going out and finding another vendor.
Talk before you close